Contact us

I. Your Gateway to SaiyanCapital: Opening a Channel of Communication

At SaiyanCapital LLC, we firmly believe that the strength of our brand is not just in the products we sell, but in the relationships we build. We view every customer interaction not as a transaction, but as the beginning of a dialogue—a partnership in your collecting journey. This “Contact Us” page is more than just a directory of information; it is the central hub, the open channel through which you, our valued customer and fellow fan, can connect directly with the heart and soul of our operation. We are committed to being an accessible, responsive, and deeply engaged company. Whether you have a pre-sales question about a figure’s dimensions, need assistance with an ongoing order, want to provide feedback on how we can improve, or simply wish to share your excitement about a recent acquisition, we are genuinely eager to hear from you.

We understand that in the world of e-commerce, particularly when purchasing high-value collectibles from across the globe, trust is paramount. A significant part of building that trust is proving that there are real, dedicated people standing behind the website, ready and willing to assist. This page is designed to eliminate any uncertainty and provide you with multiple, clear, and reliable pathways to reach us. Our goal is to ensure that contacting SaiyanCapital is a seamless, straightforward, and stress-free experience. From our comprehensive contact details to our detailed guidance on what information to include in your inquiry, we have structured this page to empower you with the knowledge and confidence to get in touch, knowing that your voice will be heard and your concerns will be addressed with the utmost priority and care.

II. Our Comprehensive Contact Information: Multiple Avenues for Your Convenience

We recognize that different situations and personal preferences call for different modes of communication. Therefore, we offer a multi-faceted approach to customer contact, ensuring that you can reach us in the way that feels most comfortable and effective for you. Below, you will find our complete contact portfolio.

Our Physical Headquarters and Operational Nerve Center

For those who value the tangibility and legitimacy of a physical presence, we proudly operate from our official headquarters. This is not a P.O. Box; this is our fully staffed operational base where orders are processed, inventory is managed, and customer service is orchestrated.

SaiyanCapital LLC
Address: 1209 MOUNTAIN ROAD PL NE, STE N
ALBUQUERQUE, NM 87110
UNITED STATES

This address serves as our primary business location. While we do not currently operate a public-facing retail storefront to ensure we can focus all our resources on fulfilling your online orders with maximum efficiency, all official business correspondence, and legal documentation is handled through this location.

Our Direct Communication Lines: Phone and Email

For immediate assistance and direct dialogue, we offer both telephonic and electronic communication channels.

  • Customer Support Phone Number: +84 983 626 888

    • Hours of Operation: Monday through Friday, 9:00 AM to 6:00 PM Mountain Standard Time (MST). We are closed on major U.S. holidays.

    • Purpose: Our phone line is ideal for urgent order-related inquiries, complex issues that would benefit from real-time conversation, or immediate assistance with the checkout process. Our support team is trained to provide prompt and helpful service. If your call goes to voicemail during a period of high volume, please leave a detailed message including your name, order number (if applicable), and the reason for your call, and we guarantee a callback within one business day.

  • Primary Customer Support Email: goku1986888@gmail.com

    • Purpose: This is our main and most monitored digital communication channel. It is the perfect avenue for non-urgent but detailed inquiries. Sending an email allows you to comprehensively explain your situation, attach screenshots (e.g., of an error message, a damaged product, or a payment issue), and have a written record of our correspondence. This is highly recommended for technical issues, detailed product questions, return authorization requests, and general feedback.

Our Digital Storefront and Information Hub

  • Official Website: https://saiyancapital.shop

    • Your first stop for exploring our entire product catalog, discovering new arrivals, reading detailed product descriptions, and accessing all our policy pages. Our website is designed to be a comprehensive resource, and many common questions can be answered by browsing through our well-structured content.

III. Strategic Guidance: How to Contact Us for Specific Issues

To streamline the process and ensure your inquiry is routed to the right specialist for the fastest possible resolution, we have prepared the following strategic guide. Please use this section to determine the best way to frame your communication based on the nature of your issue.

1. For General Inquiries and Product Information

If you have questions about a product’s availability, its specific features (e.g., articulation points, accessory count, scale), its estimated restock date, or simply want some collecting advice, the best course of action is to send us an email at goku1986888@gmail.com.

  • What to Include: Please specify the product name and/or SKU (if available) in the subject line, for example: “Question: SH Figuarts Goku Ultra Instinct.” In the body, detail your specific questions. Our product specialists will provide you with a thorough and informative response, often within a few hours during business days.

2. For Order-Related Questions (Status, Modifications, Cancellations)

If you need an update on your order’s shipping status, have questions about a delay, or need to request a modification or cancellation of an order that has not yet been shipped.

  • Primary Method: Email at goku1986888@gmail.com. This is the most effective method as it allows us to pull up your order details instantly.

  • Alternative Method: You may also call us at +84 983 626 888 during business hours for a real-time update.

  • What to Include: Your Order Number is absolutely critical. Please have it ready. This number was sent to you in your order confirmation email. Including it in the subject line of your email or providing it to the phone agent will allow for an immediate and accurate update.

3. For Shipping, Tracking, and Delivery Issues

If your tracking information hasn’t updated for an extended period, if your package appears to be lost, or if you have received a delivery notification but the package is not at your address.

  • Recommended Method: Email at goku1986888@gmail.com. This allows you to provide screenshots of the tracking information and a detailed description of the issue.

  • What to Include: Your Order Number, the full tracking number provided by the carrier, and a clear description of the problem. Our logistics team will then initiate a trace with the shipping carrier on your behalf.

4. For Payment, Billing, and Invoice Inquiries

For questions about payment methods, issues during checkout (e.g., card declination), requests for an invoice, or discrepancies in the amount charged.

  • Recommended Method: Email at goku1986888@gmail.com. For security reasons, we will never ask for full credit card details over the phone. Email allows for a secure and documented conversation.

  • What to Include: Your Order Number, the last four digits of the card used, and a clear explanation of the billing issue you are experiencing.

5. For Returns, Refunds, and Exchanges

If you have received a damaged or defective product and wish to initiate a return or exchange.

  • Mandatory First Step: You must read our comprehensive Refund and Return Policy page thoroughly. This page outlines all the conditions, timeframes, and procedures.

  • Then, Contact Us Via: Email at goku1986888@gmail.com. Do not ship any item back without first obtaining a Return Merchandise Authorization (RMA) number from our team.

  • What to Include: Your Order Number, a clear description and preferably photographs of the issue (e.g., damage to the figure or the box), and your desired resolution (refund or exchange). This initial communication is crucial for a smooth and compliant return process.

6. For Website Technical Support

If you are experiencing technical glitches on our website, such as problems creating an account, adding items to your cart, or completing the checkout process.

  • Recommended Method: Email at goku1986888@gmail.com.

  • What to Include: A detailed description of the issue, the specific page where it occurred, the web browser you are using (e.g., Chrome, Safari, Firefox), and any screenshot or screen recording of the error. This information is invaluable for our technical team to diagnose and fix the problem.

7. For Business Development and Wholesale Inquiries

If you are a representative of another business, a content creator interested in collaboration, or a potential distributor seeking wholesale opportunities.

  • Recommended Method: Email at goku1986888@gmail.com.

  • What to Include: A brief introduction of your company or yourself, the nature of your proposed collaboration, and any relevant links to your website or portfolio. Please use the subject line “Business Inquiry: [Your Company Name].”

IV. Proactive Solutions: Our Frequently Asked Questions (FAQ) Hub

Before reaching out, we highly encourage you to visit our dedicated Frequently Asked Questions (FAQ) page. We have meticulously compiled a vast knowledge base that addresses the vast majority of common customer queries. This is often the fastest way to find an answer, available 24/7, without any wait time. You will find comprehensive information on topics such as:

  • “What are your shipping times and costs for my country?”

  • “What payment methods do you accept?”

  • “How can I track my order?”

  • “What is your policy on pre-orders?”

  • “How do I care for and maintain my figures?”

  • “Are your products officially licensed?”

Investing a few minutes in our FAQ section can provide an immediate resolution and save you valuable time.

V. Our Service Commitment and What You Can Expect From Us

When you take the time to contact SaiyanCapital, you have our solemn commitment that your inquiry will be handled with professionalism, empathy, and efficiency. Here is what you can expect from our team:

  • Prompt Acknowledgment: For emails, you will receive an automated acknowledgment receipt within minutes of your message being sent, confirming that we have received it.

  • Detailed Investigation: Our team will not provide generic, copy-pasted responses. We will investigate the specifics of your situation thoroughly.

  • Clear and Timely Resolution: We strive to provide a substantive response to all emails within 24 hours during our standard business week. For more complex issues that require deeper investigation, we will provide you with a status update within that timeframe, informing you of the steps we are taking and giving you a realistic expectation for a full resolution.

  • Empowerment and Follow-Up: Our goal is not just to answer your question but to empower you with information. We will ensure you fully understand the solution provided. For ongoing issues, we will proactively follow up with you until the matter is completely closed to your satisfaction.

VI. Building a Community Beyond Transactions

Finally, we want to emphasize that our doors are always open for more than just problem-solving. We love hearing from our community. Share your photos with us on social media (when we launch our official channels), tell us about your collection, or suggest a figure you’d love to see us stock. Your passion fuels our own, and your feedback is the most valuable tool we have for continuous improvement.

Thank you for choosing SaiyanCapital. We value your communication and look forward to assisting you.

The SaiyanCapital Team