Asked Questions (FAQ)

Welcome to the SaiyanCapital Help Center

At SaiyanCapital LLC, we believe that an informed customer is a confident customer. This comprehensive Frequently Asked Questions (FAQ) page is designed to be your first and most efficient resource for answers to the most common questions we receive. We have compiled and detailed responses covering every aspect of your shopping experience, from product inquiries to post-purchase support.

We encourage you to browse through the categories below before contacting our customer service team, as you will likely find an immediate and thorough answer to your question here. This page is continuously updated to reflect new policies, products, and common customer inquiries.

I. General Questions

1. What is SaiyanCapital LLC?

SaiyanCapital LLC is a U.S.-based premier e-commerce retailer specializing in high-quality, officially licensed anime collectibles. Our core focus is on the Dragon Ball universe, including Dragon Ball Z, Dragon Ball Super, and the Dragon Ball Gals line. We are dedicated to serving collectors across the United States and internationally from our headquarters in Albuquerque, New Mexico.

2. Are your products authentic and officially licensed?

Yes, absolutely. We have a strict zero-tolerance policy against bootlegs or counterfeit goods. Every single item we sell is 100% officially licensed by the respective rights holders (such as Bandai, Banpresto, etc.) and sourced directly from authorized distributors and manufacturers. We guarantee the authenticity and quality of every product in our inventory.

3. Where is SaiyanCapital located? Do you have a physical store?

Our company headquarters and operational warehouse are located at:
1209 MOUNTAIN ROAD PL NE, STE N, ALBUQUERQUE, NM 87110, USA.
Currently, we operate exclusively as an e-commerce business. This allows us to maintain lower overhead costs, which translates into better prices for our customers, and to focus all our resources on perfecting the online shopping and shipping process. We do not have a public retail storefront.

4. Do you ship internationally?

Yes! We are proud to serve collectors worldwide. We ship to most countries across the globe. During checkout, you can enter your address to see specific shipping options and costs for your location.

II. Product Information

5. What brands and product lines do you carry?

We specialize in figures and model kits from renowned Japanese manufacturers. Our primary brands include:

  • Bandai Spirits (S.H.Figuarts, FiguartsZERO, Ichibansho)

  • Banpresto (Grandista, Masterlise, DX Figure, etc.)

  • Megahouse (Dragon Ball Gals, Portrait of Pirates)

  • And other reputable brands producing high-quality Dragon Ball and anime collectibles.

6. What is the difference between a “pre-order” and an “in-stock” item?

  • In-Stock: These items are physically present in our warehouse and are ready to be shipped immediately after your order is processed.

  • Pre-Order: These are items that have been announced but have not yet been released by the manufacturer. By placing a pre-order, you are reserving a copy from our initial shipment. You will not be charged until the item is in our stock and ready to ship. Pre-order release dates are estimates provided by manufacturers and are subject to change.

7. Can I cancel a pre-order?

Yes, you can cancel a pre-order at any time before it has entered the “Processing” or “Shipped” stage. Once we receive the stock and begin preparing your order for shipment, cancellations may not be possible. To cancel a pre-order, please contact our customer service team as soon as possible.

8. Why is there a price difference between similar figures?

The price of a figure is determined by several factors, including:

  • Size and Scale: Larger figures generally cost more.

  • Complexity and Articulation: Highly articulated figures (like S.H.Figuarts) or those with complex sculpts and dynamic bases are more expensive to produce.

  • Brand and Line: Different brands and product lines have different pricing tiers.

  • Licensing and Import Costs: Official licensing fees and international importation costs are factored into the price.

III. Ordering Process

9. How do I place an order?

Placing an order is simple:

  1. Browse our shop and add your desired items to the cart.

  2. Click on the cart icon and review your items.

  3. Proceed to checkout and enter your shipping information.

  4. Select your preferred shipping method.

  5. Choose your payment method (Credit/Debit Card, Apple Pay, Google Pay) and enter your details securely via our Stripe payment gateway.

  6. Review your order and click “Place Order.” You will receive an order confirmation email immediately.

10. How can I check the status of my order?

Once your order ships, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can also log into your account on our website (if you created one) to view your order history and status.

11. I entered the wrong shipping address. What should I do?

Please contact us immediately at goku1986888@gmail.com. If your order has not yet been processed for shipping, we may be able to correct the address. However, once a shipping label has been created or the package has been dispatched, we cannot guarantee we can change the address. We are not responsible for orders shipped to an incorrect address provided by the customer.

12. Can I modify or cancel my order after placing it?

We can only modify or cancel an order if it has not yet been processed for fulfillment. Please contact us as soon as possible with your request. We will do our best to accommodate you, but we cannot guarantee changes once the order has entered the packing and shipping pipeline.

IV. Payment & Pricing

13. What payment methods do you accept?

We accept all major payment methods through our secure Stripe payment gateway:

  • Credit and Debit Cards (Visa, Mastercard, American Express, Discover)

  • Digital Wallets (Apple Pay, Google Pay)

14. Is my payment information secure?

Yes. We take your financial security very seriously. We use Stripe, a Level 1 PCI DSS compliant payment processor. This is the highest level of certification in the payment industry. Your full card details are never stored on our servers. They are encrypted and processed directly by Stripe’s secure systems.

15. Why was my payment declined?

Payment declinations are usually initiated by your bank for security reasons. Common causes include:

  • Insufficient funds.

  • Incorrect billing address or CVV code entered.

  • Your bank’s fraud protection system flagging an international transaction.
    We recommend double-checking your information and contacting your bank to pre-approve the transaction with our merchant name, “SaiyanCapital LLC.”

16. What currency are your prices in?

All prices on our website are listed in U.S. Dollars (USD). If you are paying with a different currency, your bank or card issuer will handle the conversion at their prevailing exchange rate, and you may be subject to foreign transaction fees.

17. Are taxes and shipping costs included in the product price?

Product prices do not include sales tax or shipping costs. Applicable sales tax will be calculated at checkout based on your shipping address within the United States. International orders are generally not charged U.S. sales tax but may be subject to customs duties and import taxes in your country, for which you are responsible. Shipping costs are calculated and displayed at checkout before you complete your purchase.

V. Shipping & Delivery

18. What shipping carriers do you use?

We partner with several reliable carriers to offer a range of options, including:

  • Within the U.S.: USPS (United States Postal Service), UPS, and FedEx.

  • International: USPS First Class International, USPS Priority Mail International, as well as FedEx and DHL for expedited services.

19. How long does it take to process an order?

Most in-stock orders are processed and handed off to the shipping carrier within 1-2 business days of order placement. Pre-orders will ship once the product arrives at our warehouse, and you will be notified via email.

20. What are my shipping options and costs?

Shipping options and costs vary depending on the destination, package weight, and dimensions. You can see all available options and their respective costs during the checkout process after entering your shipping address.

21. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number and a direct link to the carrier’s tracking page.

22. My tracking hasn’t updated in a while. What should I do?

Sometimes, there can be a delay in tracking updates from the carrier. If it has been more than 5 business days with no movement, please contact us at goku1986888@gmail.com with your order number, and we will initiate an inquiry with the shipping carrier on your behalf.

23. Do you offer package insurance?

For high-value orders, we may automatically include insurance. For standard orders, if you are concerned about potential loss or damage during transit, please contact us before placing your order, and we can discuss adding insurance for an additional fee.

24. What is your policy on customs and import taxes for international orders?

SaiyanCapital LLC is not responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are the sole responsibility of the customer. We are legally required to declare the accurate value of the contents on the customs form. We cannot mark orders as “gifts” or underdeclare the value.

VI. Returns, Refunds, & Exchanges

25. What is your return policy?

We want you to be completely satisfied with your purchase. Our detailed Refund and Return Policy can be found on its dedicated page, but here are the key points:

  • You have 30 days from the delivery date to initiate a return.

  • The item must be unopened, unused, and in its original packaging with all tags and accessories.

  • The manufacturer’s box must be in pristine condition.

  • You must contact us first for a Return Merchandise Authorization (RMA) number.
    Returns for “change of mind” are the responsibility of the customer to ship back, and a restocking fee may apply.

26. What if I receive a damaged or defective item?

Please contact us within 7 days of delivery at goku1986888@gmail.com. You will need to provide your order number and clear photos/video of the damage to both the shipping box and the product itself. We will promptly arrange for a replacement or a full refund, including shipping costs.

27. How long does it take to receive a refund?

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 2 business days. Please allow 5-10 additional business days for the refund to be posted to your bank or credit card account.

VII. Account & Technical Support

28. Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, save your address for faster checkout, and view your order history.

29. I forgot my password. How can I reset it?

On the login page, click on “Lost your password?” You will be prompted to enter your username or email address. A password reset link will then be emailed to you.

30. The website is not working correctly on my browser. What should I do?

We optimize our site for the latest versions of Chrome, Firefox, Safari, and Edge. Please try:

  • Clearing your browser’s cache and cookies.

  • Ensuring your browser is up to date.

  • Trying a different browser.
    If the problem persists, please email us at goku1986888@gmail.com with details like your browser, device, and a screenshot of the error.

Still Have Questions?

We hope this FAQ has been helpful. If you cannot find the answer you are looking for, our dedicated customer service team is ready to assist you.

Contact Us:

  • Email: goku1986888@gmail.com

  • Phone: +84 983 626 888 (During business hours: Mon-Fri, 9 AM – 6 PM MST)

Thank you for choosing SaiyanCapital LLC – Your Ultimate Destination for Anime Collectibles!